Quick Help

Waddington Educational Resources Pty Ltd

Site Help

I WANT TO ORDER / BROWSE / REGISTER PRODUCTS

You can phone or fax an order through to us. Phone (08) 85368000 or Fax (08) 85368001.

You can easily order via our website. If you have an account and login password, click Account Customers Order Here in the above menu. Otherwise, click Teaching Resources/Software, First Aid Products, Coach Express or Juke Box department categories in the above menu depending on the department you require. This instantly creates a Guest Customer account with us and allows you to view, search and order without getting lost in and out of pages. You can order items across departments by starting in one department then using the "Top" or "Search All" products buttons. Your ordered items will list at the top of the screen. You can click the down arrow to have them list at the bottom of your screen if you prefer.

Registering software entails its purchase. Purchases of software on CD automatically includes registration. If you wish to register school related software, click Teaching Resources/Software for Reader Express, Raffle Ticket Machine and School Data Express. For registering Coach Express, click Coach Express, for Jukebox software, click Jukebox. The registered Username is generally attributed to the purchaser and their suburb/town and State. Some registered users like to have the program registered in the name of an organization. However, a copy can only be registered to one site within a large organization. Other sites within a large organization have to register their own copy individually according to their suburb/town and State. Use the Delivery fields to tell us your requested username.

We automatically email login account details to anyone ordering as a guest so their return visit becomes more automated when they enter via Account Customers Order Here.

SOFTWARE ONLY FREIGHT FREE OPTION

During the checkout process, you will be given a choice of freight options. The freight free option for software registration refers only to software programs (e.g. School Data Express, Reader Express, Coach Express, Raffle Ticket Machine and the Jukebox programs) that you can freely download from our website and unlock using the code we email you after purchase. All other products have to be physically delivered to you (e.g. publications which are books, first aid items etc...), therefore, you must select a freight option for delivery that applies to your purchase. Where a customer has selected the freight free option for a product purchase that needs to be physically freighted, we reserve the right to apply freight and charge it in line with the correct charge.

I WANT TO FIND SPECIFIC PRODUCTS QUICKLY

If you are looking for a First Aid product, click First Aid Products in the above menu and use the Search All field to find it. You can also enter a product code to find a specific item. If you wish to view a range of products, make your search word(s) more general. For example:

- To find all bandages, search for "bandage".

- To view all first aid kits and first aid container options, search for "first aid".

If you are looking for our teaching books or software, click Teaching Resources in the top menu.

I WANT TO DOWNLOAD AND TRY A COMPUTER PROGRAM

Simply click the link on our homepage relating to the program you wish to download. Most teaching related programs are in the Teaching Resources link. You can then use the Next Page link (found at the bottom of each page) to navigate through the items or use the Search All field to bring up the exact program. Click the large "i" (for information) to view further information about the program. Click "Go to Download Area" link to go directly to the download page. Click "Download Now" to commence the download process. Downloading will start after you choose where you wish to place the file on your computer. The download file will require a decompression program (such as Winzip for Windows or Stuff-It Deluxe for Macintosh) to unzip or unstuff (Macintosh).

I'M AN ACCOUNT CUSTOMER

Customers are automatically provided with an online customer account log in number and password after their first order from our homepage as a guest customer or if they request an online customer account via email, phone, fax or post. Your log in number is the same as your account number with us - shown on all invoices and statements. Schools who have ordered from us before will notice their online account number is the same as their current account number. Online account Customers click Account Customers Order Here in the above menu. This will process your order automatically under your account with us. This is a huge time saver as your account details do not need to be re-entered. You can even create quick orders (if you order various products regularly). You will also be able to alter your account details, check the status of orders and view past transactions. If you enter as a Guest, the system will not link you to your current account and will treat you as a new customer.

TELL ME ABOUT COPYRIGHT REQUIREMENTS OF YOUR BOOKS

Click here for copyright information.

If your problem has not been answered here, email us wadd@wadd.com.au