Waddington Educational Resources Pty Ltd

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Site Help

BROWSING PRODUCTS / ORDERING
You can email, phone, fax or post an order through to us. Phone (08) 85368000 or Fax (08) 85368001. Our postal address is 11 Walsh Avenue STRATHALBYN SA 5255.

You can easily order via our website even if you don't have an account with us. Click Teaching Resources/Software, First Aid Products, Coach Express or Juke Box department categories in our website menu depending on the item(s) you require. If you have an account and login password, click Login/Order Online in the above menu. You can order items across departments by starting in one department then using the "Other Products", "Top" or "Search All" product buttons. Your ordered items will list at the top of the screen. You can click the down arrow to have them list at the bottom of your screen if you prefer. Add quantity for any item and click the cart button to add. Click View Cart then click Submit or Checkout button to complete the ordering process which includes ways to pay.

FINDING SPECIFIC PRODUCTS QUICKLY
If you are looking for a First Aid product, click First Aid Products in the above menu and use the Search All field to find it. You can also enter a product code to find a specific item. If you wish to view a range of products, make your search word(s) more general. For example:
- To find all bandages, search for "bandage".
- To view all first aid kits and first aid container options, search for "first aid".
If you are looking for our teaching books or software, click Teaching Resources in the top menu.

eBOOK REGISTRATION AND DELIVERY (HOSTED DOWNLOAD OR USB DEVICE VIA MAIL)
All ebooks are individually stamped with the digitally encoded customer details. We use your name (school name or in the case of an individual, their first initial and surname) your suburb/town/city and state. This shows in small type at the top of each page.

If individual/single teacher ebook registration is ordered, it will be deemed all ebooks purchased are to be registered/stamped to the individual teacher unless we are notified otherwise. If whole school registration is ordered, it will be deemed all ebooks purchased are to be registered/stamped with the school name unless we are notified otherwise.

Our ebooks represent good value for money. If the tests are stamped with a school's name, the whole school can use the tests over multiple teachers, all classes, with hundreds of students, over many years. If you are a single teacher buyer, you can print out any number of the tests for all your students, in any school you teach and for any number of years. Whether it is a school or individual teacher user registration, the cost works out to be very economical and all we ask is for any duplications under educational statutory licence to be recorded if you are sampled by copyright agencies. We provide many free downloadable backup resources.

 

There is a cost for enabling a download process or supply on USB flash card media via mail. Besides someone manually processing each and every online order, including uploading the file so it can be downloaded, the file has to be hosted (itís too big to email) and we pay quarterly for this hosting. This enables us to host files for 30 days so customers can download them. We could absorb the hosting cost into each ebook but that would mean all ebooks would increase in price and customers would pay for it multiple times. Therefore, we apply the same charge if the ebook is hosted for download or physically supplied on USB device via mail. Delivery options are further explained here.

DOWNLOADING A COMPUTER PROGRAM AND DEMO MODE
Simply click the link on our homepage relating to the program you wish to download. Most teaching related programs are in the Teaching Resources link. You can then use the Next Page link (found at the bottom of each page) to navigate through the items or use the Search All field to bring up the exact program. Click the large "i" (for information) to view further information about the program. Click "Go to Download Area" link to go directly to the download page. Click "Download Now" to commence the download process. Downloading will start after you choose where you wish to place the file on your computer. The download file will require a decompression program (such as Winzip for Windows) to unzip. Most of our computer programs work instantly in demo mode and allow 30 days to try. Some have print restrictions. Once registration is purchased (username and unlock code), your downloaded program unlocks to its full version and any work you did in it is preserved.

SOFTWARE REGISTRATION
Registering software requires its purchase. Purchases of software on disk automatically includes registration. If you wish to register school related software, click Teaching Resources/Software for eBooks, eReaders, Reader Express, Raffle Ticket Machine and School Data Express. For registering Coach Express, click Coach Express, for Jukebox software, click Jukebox.
The registered Username is generally attributed to the purchaser and their suburb/town and State. Some registered users like to have software registered in the name of a school or an organization. Registration is only attributed to one person or one physical site within a larger entity. Use the Delivery fields to tell us your preferred  username for registration otherwise we will create the registered username using the account holder and/or the person/organisation's name ordering.

DELIVERY OPTIONS
During the checkout process, you will be given a choice of delivery options. Ebooks and software programs require registration and hosting for downloading and/or unlocking. All other products are physically delivered (e.g. hardcopy books, ebooks or other software on USB devices, first aid items etc...). Therefore, you must select a delivery option that applies to your purchase.

CUSTOMER ACCOUNTS
Most customers are automatically provided with an online customer account log in number and password after their first order from our homepage as a guest customer or if they request an online customer account via email, phone, fax or post. Your log in number is the same as your account number with us - shown on all invoices and statements. Schools who have ordered from us before will notice their online account number is the same as their current account number. Online account Customers click Order Online in the above menu or they can start ordering as a guest and will be given the option of entering their account number in during the checkout process to recall their details. This will process your order automatically under your account with us. This is a huge time saver as your account details do not need to be re-entered. You can even create quick orders (if you order various products regularly and know the codes). You will also be able to alter your account details, check the status of orders and view past transactions. If you enter as a Guest, the system will not link you to your current account and will treat you as a new customer but we will manually link your order to an existing account if you have one with us or we will create a new account for you.

COPYRIGHT REQUIREMENTS OF OUR BOOKS and eBOOKS
Click here for copyright information.

If your problem has not been answered here, email us wadd@wadd.com.au