Waddington Educational Resources Pty Ltd

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GENERAL TERMS AND CONDITIONS

Delivery / Postage & Handling / Returns

Contact Details / ABN / Offers

Payment / Surcharges / Fees

PRODUCT DELIVERY OPTIONS

During the checkout process, you will be given a choice of delivery options. The free delivery option for software registration refers only to software programs (e.g. School Data Express, Reader Express, Coach Express, Raffle Ticket Machine and the Jukebox programs) that you can freely download from our website and unlock using the code we email you after purchase. eBook(s) delivery is explained in the next paragraph. All other products have to be physically delivered to you (e.g. publications which are books, ebooks, first aid items etc...), therefore, you must select a delivery option that applies to your purchase. Where a customer has selected the freight free option for a product purchase that needs to be physically delivered, we reserve the right to apply a delivery charge and/or we may provide the download option with limited free gifts. Customers who fail to pay for delivery/handling may have their order suspended, delayed, cancelled or expedited to download only with the option of paying the full charge of download + media delivery to obtain the physical posted option if still required.

 

If "Download" option is purchased for ebooks (less than 23 ebooks. If more than 23 ebooks ordered, they will be supplied via regular post on 1 or 2 USB flash media cards), these are manually processed and we try our best to provide the download and/or physical postal dispatch as soon as possible within 24 hours but delays may occur out of normal business hours or during school/public holidays. Delivery/handling costs for downloads cover this manual processing as well as hosting for one month (which we pay nearly $1000 per year to provide hosting for this service) to allow ample time to download your file(s). Most of our ebooks are approximately 5 to 30MB so can not be emailed. If individual/single teacher registration ordered with other ebooks, without further instructions, it will be deemed all ebooks purchased are to be registered/stamped to the individual teacher. If whole school registration is ordered with other ebooks, without further instructions, it will be deemed all ebooks purchased are to be registered/stamped with the school name. Media supplied is Windows formatted USB flash media cards in a shrink-wrapped card. Free ebook/software items are supplied on physical USB flash card media as the free item data exceeds 2 Gigabytes. If the Reading & Spelling Tests ebook is purchased, most free items are available via our eLibrary link on page 128. If this ebook is not purchased, some limited free items are supplied via download or via links provided.

POSTAGE & HANDLING
Usually delivered within 7 business days across
Australia.
Overseas deliveries via Air Mail service can take between 1 to 4 weeks for overseas destinations. We do not use sea freight as delivery could take up to 6 months.

$0-$100.00 -AU$10.95ex/$12.05incGST anywhere in Australia*
$100+ -AU$14.95ex$16.45incGST anywhere in Australia*

Please contact us if you need priority.

*If near/over 20kg (actual or cubic weight), more than one parcel required or for remote destinations, multiple base charges may apply. Orders outside of Australia are billed according to actual weight. The Invoice generated from this web site calculates your freight charge automatically and does not account for possible multiple charges if applied. Overseas orders over 20kg may cost more or less than the top freight charge generated.

CUSTOMER GUARANTEE - RETURNS & REFUNDS - Return items in original condition within 7 days for a credit covering the product cost. A 10% restocking fee may be applied. A restocking fee is most likely applied if returns involve large orders, repackaging, re-stocking and/or not due to fault on our part.
Includes where a customer chooses to cancel an order that has already been processed, packaged but not dispatched. Delivery/postage, handling and other surcharges are not refundable. Free gifts are provided only when a sale meets a minimum value. Software and ebooks can not be refunded once download link supplied or disk/unlock codes received/opened. We take no responsibility for lost or missing parcels if customers instruct us to leave parcels somewhere without person to person delivery confirmation, which usually involves our signature on delivery service.

CONTACT DETAILS

Waddington Educational Resources Pty Ltd 11 Walsh Avenue, STRATHALBYN
South Australia
5255

Phone : Australia (08) 85368000
Fax : Australia (08) 85368001

Our ABN : 92 008 285 210
Our ACN: 008 285 210

 

FREE ACCOUNT SET-UP WITH ONLINE ACCESS
We set-up accounts freely for all Australian schools and other Australian education customers immediately and allow a few weeks to pay on invoice. For non-school/education and/or overseas orders, we generally hold dispatch until payment is received first.
 

Customers who request account closure or request removal from our contact lists (which may automatically close the account) may need to pay an office processing fee of $25.00 + $2.50GST to re-establish a closed account should you wish to deal with us again in the future. This charge is necessary given the time taken to set-up/re-establish accounts both in office and online. We want to maintain a strong long-term customer relationship and we hope it is valued all round. Account set-up is free to all new customers, including detailed online account access.

 

FREE GIFTS & SPECIAL OFFERS
Free gifts, special offers and giveaways are provided based on regular retail prices and are generally not given in conjunction with wholesale orders or any other discounted transactions. Some free gift offers are not provided when the download option is selected for online purchases - the reason being, most free ebooks and software can amount to more than 2 Gigabyte of data! In some cases, download links are supplied to several free ebooks and other resources.

SHARED MAILINGS
Companies interested in reducing costs via shared physical letter mailings to Australian schools,
click here.

 

 

Click Here for General Help
regarding Our Site
 

 

BANKING DETAILS


BSB:
105019

Account number: 101447040

Account Name: Waddington Educational Resources Pty Ltd

 

These banking details are also provided at checkout and on invoice. Payment can also be made via Money Order, Visa/MasterCard (available at checkout) or bank cheque.

 

All our prices are in AUD (Australian dollars). For orders sent directly to a school address, we allow payment on account. Personal orders sent to private addresses or most wholesale transactions will require payment prior to dispatch.

 

Payment is easy via direct bank deposit credit EFT to our BankSA/St George bank account:

 

 

     

 

Buying from another country and want to know the total cost of your order in your currency?

Click bank icon to convert any amount, hit your back button to return here.

CREDIT CARD / PAYPAL SURCHARGE

A 4% surcharge may be added to orders paid by credit card or Paypal. This will appear on your final invoice but not on your internet generated order. Unfortunately we've had to introduce this charge due to banks/Paypal charging upwards of 3 to 4% of transaction totals and secure server costs, You can avoid this 4% charge if you send a cheque or perform an electronic funds transfer (EFT) directly into our BankSA bank account (owned by St George/Westpac) BSB 105019 Account number 101447040. These banking details are also provided at checkout and on your invoice. Dispatch may be delayed by a day or two due to EFTs taking time to go through bank servers unless you are using BankSA, in which case the transfer should be immediate. Please also note that payments are offset against online accounts at the end of each month.

ACCOUNT CREDIT / OVERDUE FEES
Accounts in credit must use credit for future purchases. Account credit unclaimed after 12 months may be forfeited but will be maintained for an additional 12 months if requested. Account credits or debits less than $1.00 may be reconciled within a shorter time frame to avoid unnecessary statements being issued.
Accounts not paid in full within 30 days may incur an overdue fee of $11.00 (incl GST) per month as we seek to source payment.