Waddington Educational Resources Pty Ltd

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GENERAL TERMS AND CONDITIONS

Delivery / Postage & Handling / Returns

Contact Details / ABN / Offers

Payment / Fees / Currency

PRODUCT DELIVERY OPTIONS

During the checkout process, you will be given a choice of delivery options. eBooks and other software (e.g. School Data Express, Reader Express, Coach Express, Raffle Ticket Machine and the Jukebox programs) are manually attended to as a part of the individual customer registration process. All other products have to be physically delivered (e.g. publications which are hardcopy books, ebooks on USB flashcard devices, first aid items etc...), therefore, you must select a delivery option that applies to your purchase and one that suits you. There is no free delivery option as all forms of delivery, including the provision of download only options, cost us time and money to process manually.

 

If "Download" option is selected for ebooks (applies to less than 23 ebooks. If more than 23 ebooks ordered, they must be supplied via regular post on 1 or 2 USB flash media cards). We try our best to provide the download and/or physical postal dispatch as soon as possible within 24 hours but delays may occur out of normal business hours or during school/public holidays or if we have posted a general delay notification on our website. Delivery/handling costs for downloads cover this manual processing as well as hosting for one month (which we pay nearly $1000 per year to provision) to allow ample time to download your file(s). Most of our ebooks are approximately 5 to 30MB so they can not be emailed. If individual/single teacher registration ordered with other ebooks, without further instructions, it will be deemed all ebooks purchased are to be registered/stamped to the individual teacher. If whole school registration is ordered with other ebooks, without further instructions, it will be deemed all ebooks purchased are to be registered/stamped with the school name. Media supplied is Windows formatted USB flash media cards in a shrink-wrapped card. Free ebook/software items are supplied on physical USB flash card media as the free item data exceeds 2 Gigabytes. If the Reading & Spelling Tests ebook is purchased, most free items are available via our eLibrary link on page 130. If this ebook is not purchased, some limited free items are supplied via download or via links provided.

 

Customers who fail to pay for delivery/handling may have their order suspended, delayed, cancelled or expedited to download only, with the option of paying the full charge of download + media delivery to obtain the physical posted option if still required.

 

POSTAGE & HANDLING
Usually delivered within 7 business days across
Australia. Please contact us if you need Express Post.


$0-$40.00 AU$10.95ex/$12.05incGST anywhere in Australia*
$0-$100.00 AU$14.95ex/$16.45incGST anywhere in Australia*
$100+ AU$19.95ex/$21.95incGST anywhere in Australia*

*If near/over 20kg (actual or cubic weight), more than one parcel required or for remote destinations, multiple base charges may apply. Orders outside of Australia are billed according to actual weight. The Invoice generated from this web site calculates your freight charge automatically and does not account for possible multiple charges if applied. Overseas orders over 20kg may cost more or less than the top freight charge generated.

Overseas deliveries via Air Mail service can take between 1 to 4 weeks for overseas destinations. We do not use sea freight as delivery could take up to 6 months.

CUSTOMER GUARANTEE - RETURNS & REFUNDS - Return items in original condition within 7 days for a credit covering the product cost. A 10% restocking fee may be applied. A restocking fee is most likely applied if returns involve large orders, repackaging, re-stocking and/or not due to fault on our part.
Includes where a customer chooses to cancel an order that has already been processed, packaged but not dispatched. Delivery/postage, handling and other surcharges are not refundable. Free gifts are provided only when a sale meets a minimum value. Software and ebooks can not be refunded once download link supplied or disk/unlock codes received/opened. We take no responsibility for lost or missing parcels if customers instruct us to leave parcels somewhere without person to person delivery confirmation, which usually involves our signature on delivery service.

CONTACT DETAILS

Waddington Educational Resources Pty Ltd 11 Walsh Avenue, STRATHALBYN
South Australia
5255

Phone : Australia (08) 85368000
Fax : Australia (08) 85368001

Our ABN : 92 008 285 210
Our ACN: 008 285 210

 

FREE ACCOUNT SET-UP WITH ONLINE ACCESS
We set-up accounts freely for all Australian schools and other Australian education customers immediately and allow a few weeks to pay on invoice. For non-school/education and/or overseas orders, we generally hold dispatch until payment is received first.
 

Customers who request account closure or request removal from our contact lists (which may automatically close the account) may need to pay an office processing fee of $25.00 + $2.50GST to re-establish a closed account should you wish to deal with us again in the future. This charge is necessary given the time taken to set-up/re-establish accounts both in office and online. We want to maintain a strong long-term customer relationship and we hope it is valued all round. Account set-up is free to all new customers, including detailed online account access.

 

FREE GIFTS & SPECIAL OFFERS
Free gifts, special offers and giveaways advertised on our website are provided based on regular retail prices and orders placed direct with us and are not given in conjunction with wholesale orders, other offers or any other discounted transactions or sales made elsewhere, such as eBay, which may provide offers separate to those given on our website. Some free gift offers may not be provided when the download option is solely selected for online purchase delivery - the reason being, most free ebooks and software can amount to more than 2 Gigabyte of data! In most cases, download links are supplied to several free ebooks and other resources. At times, certain free resources are provided within the download file.

SHARED MAILINGS
Companies interested in reducing costs via shared physical letter mailings to Australian schools,
click here.

 

 

Click here for general help
for how to use our site
 

 

BANKING DETAILS


BSB:
105019

Account number: 101447040

Account Name: Waddington Educational Resources Pty Ltd

Bank: BankSA (part of St George & Westpac)

 

These banking details are also provided at checkout and on invoice. Payment can also be made via Money Order, Visa/MasterCard (available at checkout) or bank cheque.

 

Once payments appear in our banking account, they are offset against online accounts at the end of each month.

 

CREDIT CARD / PAYPAL SURCHARGE

A 4% surcharge may be added to orders paid by credit card or Paypal. This will appear on your final invoice but not on your internet generated order. Unfortunately we've had to introduce this charge due to banks/Paypal charging upwards of 3 to 4% of transaction totals and secure server costs, You can avoid this 4% charge if you send a cheque or perform an electronic funds transfer (EFT) directly into our BankSA bank account (owned by St George/Westpac) BSB 105019 Account number 101447040. These banking details are also provided at checkout and on your invoice. Dispatch may be delayed by a day or two due to EFTs taking time to go through bank servers unless you are using BankSA, in which case the transfer should be immediate. Please also note that payments are offset against online accounts at the end of each month.

ACCOUNT CREDIT / OVERDUE FEES
Accounts in credit must use credit for future purchases. Account credit unclaimed after 12 months may be forfeited but will be maintained for an additional 12 months if requested. Account credits or debits less than $1.00 may be reconciled within a shorter time frame to avoid unnecessary statements being issued.
Accounts not paid in full within 30 days of first overdue statement issued may incur an overdue fee of $22.00 (incl GST) per month for every statement re-issued as we seek to source payment.

CURRENCY

All our prices are in AUD (Australian dollars). For orders sent directly to a school address, we allow payment on account. Personal orders sent to private addresses or most wholesale transactions will require payment prior to dispatch.

Buying from another country and want to know the total cost of your order in your currency?

Click bank icon to convert any amount, hit your back button to return here.