Terms of Service


This website is operated by Waddington Educational Resources Pty Ltd. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).



All orders require payment at checkout via credit card or Paypal. This facilitates all our digital products being downloadable instantly.



eBooks / Software / Unlock Code Delivery
All eBooks and software unlock codes are instantly downloadable once the shopping cart processes your payment. Clickable download hot links show on processed orders/invoices and/or in My Account>Downloadable Products, each active 5 times and within 30 days.

Physical Goods Postage & Handling
Delivery charge for physical goods is calculated at checkout. Currently we do not send physical goods to destinations outside of Australia.


Our Promise to You and Guarantee

If you are unhappy with any purchase, please let us know immediately and we will do our best to resolve any issue. We want all our customers to be pleased with every purchase and be happy with our service because we value your business. 

You can return items under our general guarantee if in original condition and within a 7 day decision period after delivery, for a credit covering the product cost. However, ebooks/software supplied via download, all made-to-order (MTO) and any special volume or discounted purchases are not refundable. Clickable download hot links show on invoices and/or in My Account>Downloadable Products, active 5 times each and within 30 days. Delivery postage and handling, fees and surcharges are not refundable. 

Tiered/discount prices and/or free gift offers are provided only when a sale meets stated conditions such as minimum order quantity/value. If available stock unit quantity and/or availability time shows for a product, it is a guide only and may change without notice or experience update delay during periods of high demand or slower than expected re-stocking arrival.  Newsletter special offers are generally restricted to newsletter recipients.

Account credit must be used for future purchases if a refund request is not made within 7 days. Account credit unclaimed after 12 months may be forfeited but will be maintained for an additional 12 months if requested.

If you think we have got something wrong, please contact us and let us know. We will always do our very best to resolve problems.


Software Terms of Use & Copyright

Our eBooks and other software are deemed registered to the purchaser once paid at checkout, which involves acceptance of our Terms, and at point of download which also requires acceptance of our Terms of Service and Copyright. Please ensure you keep a back-up copy of your software. Replacement of lost, damaged and/or misplaced software is only possible via customer purchase of the current version/edition available.

The buyer/user agrees to abide by the following:

Except as permitted by the Copyright Act 1968 (Cth), you may not reproduce or communicate any of the contents of these publications, without the written permission of the copyright owner.

You may be entitled to reproduce or communicate from these publications for educational purposes under Part VB of the Copyright Act, or for government purposes under Part VII Division 2 of the Copyright Act. For more information, contact us or visit www.copyright.com.au and www.copyright.org.au. Any and all reproductions made from these publications during copyright sampling must be documented and acknowledged to author Neil J Waddington or the copyright owner stated on the page.

No part of these publications may be disassembled or used in any other way without permission. Any reproductions made, if permissible, must preserve any embedded user registration identification.

Please note that our copyright provisions may alter without notice over time and such alterations will take precedence and be enforceable over any earlier provisions.

We rely heavily on users (e.g. schools) attributing any copying of our works to the author when they are surveyed by copyright collecting agencies, as the sales of our resources alone do not cover the cost of their development. For example, the Waddington Diagnostic Standard and Advanced Reading and Spelling Tests 1 & 2 Third Edition took over 3 years to create. The sales of that ebook, either registered to a school or an individual, does not cover its development cost alone. That is why we rely heavily on users recording and attributing any copying if sampled by copyright agencies. By doing this, you help the vast majority of schools and individuals to buy our resources at a reasonably low cost and then being able to copy what they need under Statutory Licence, when they need it, without time limiting or annual subscription restrictions - as long as that copying is attributed when sampled. Like we say, we rely on YOU!


General Terms & Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We may, but have no obligation to, monitor, edit or remove website content. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. Your submission of personal information through the store is governed by our Privacy Policy.

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information at any time without prior notice (including after you have submitted an order).

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Waddington Educational Resources Pty Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.