Guarantee

Customer Guarantee

If you are unhappy with any purchase, please let us know immediately and we will do our best to resolve any issue. We want all our customers to be pleased with every purchase and be happy with our service because we value your business. 

You can return items under our general guarantee if in original condition and within a 7 day decision period after delivery, for a credit covering the product cost. However, ebooks/software supplied via download, all made-to-order (MTO) and any special volume or discounted purchases are not refundable.

Delivery postage and handling, fees and surcharges are not refundable. 

Tiered/discount prices and/or free gift offers are provided only when a sale meets stated conditions such as minimum order quantity/value. If available stock unit quantity and/or availability time shows for a product, it is a guide only and may change without notice or experience update delay during periods of high demand or slower than expected re-stocking arrival.  Newsletter special offers are generally restricted to newsletter recipients.

We provide free 30 day hosting so customers can download their purchased ebook and/or software files. Once 30 day hosted download link expires, the download file is removed from our server and the file is no longer available. Please ensure you keep a back-up copy of your software.

Account credit must be used for future purchases if a refund request is not made within 7 days. Account credit unclaimed after 12 months may be forfeited but will be maintained for an additional 12 months if requested. Account credits or debits less than a few dollars may be reconciled within a shorter time to avoid unnecessary statements being issued. A $33.00 office processing fee may be charged for each and every month we seek payment beyond an account grace period. Customers who do not meet our 30 day account provision must pay prior to processing and despatch.

If you think we have got something wrong, please contact us and let us know. We will always do our very best to resolve problems.