Guarantee

Customer Guarantee

If you are unhappy with any purchase, please let us know immediately and we will do our best to resolve any issue. We want all our customers to be pleased with every purchase and be happy with our service because we value your business. If any problem is our fault, we will work with you to find a solution. One solution may be our free post return label service where goods can be returned free of postage costs, even picked up by your regular Australia Post deliverer, or lodged at any Post Office.

You can return items under our general guarantee if in original condition and within a 7 day decision period for a credit covering the product cost.

If a return is not due to our/a fault, a 20% restocking fee may be applied. A restocking fee may be applied if returns involve large orders, repackaging and/or re-stocking of manufactured goods such as kits. The re-stocking fee may be applied to any eBay returned orders or where a customer chooses to cancel an order that contained customised manufactured items already processed, packaged but not dispatched.

Delivery/postage, handling and other surcharges are not refundable. Free gift offers are provided only when a sale meets stated conditions such as minimum order value.

Software and ebooks cannot be refunded once download link or USB supplied or codes received/opened. We take no responsibility for lost or missing parcels if customers instruct us to leave parcels somewhere without person to person delivery confirmation, which usually involves our tracking and signature on delivery service.

If you think we have got something wrong, please contact us and let us know. We will always do our very best to resolve problems.