If you are unhappy with any purchase, please let us know immediately and we will do our best to resolve any issue. We want all our customers to be pleased with every purchase and be happy with our service because we value your business. If any problem is our fault, we will work with you to find a solution. One solution may be our free post return label service where goods can be returned free of postage costs, even picked up by your regular Australia Post deliverer, or lodged at any Post Office.
You can return items under our general guarantee if in original condition and within a 7 day decision period for a credit covering the product cost.
If a return is not due to our/a fault, a 20% restocking fee may be applied. A restocking fee may be applied if returns involve large orders, repackaging and/or re-stocking of manufactured goods such as kits. The re-stocking fee may be applied to any eBay returned orders or where a customer chooses to cancel an order that contained customised manufactured items already processed, packaged but not dispatched. Special orders featuring large quantities, special prices and/or made to order arrangements, are non-refundable and the buyer is committed to the purchase once it is processed, manufactured and/or ordered in.
Delivery/postage, handling and other surcharges are not refundable.
Tiered/discount prices and/or free gift offers are provided only when a sale meets stated conditions such as minimum order quantity/value. If available stock unit quantity and/or availability time shows for a product, it is a guide only and may change without notice or experience update delay during periods of high demand or slower than expected re-stocking arrival.
We provide free 30 day hosting so customers can download their purchased ebook and/or software files. Once a 30 day hosted download link expires, the download file is removed from our server and the file is no longer available, which is why we state within every download file, "Please ensure you keep a back-up copy of your software". Replacement of lost, damaged and/or misplaced software is only possible via customer purchase of the current version/edition available.
Software and ebooks cannot be refunded once a download link or USB is supplied, or codes received/opened, because all registered ebooks and software are individually stamped/encoded with the end user's details.
We take no responsibility for lost/missing parcels if customers instruct us to leave parcels somewhere without person to person delivery confirmation, which usually involves our signature on delivery service.
If you think we have got something wrong, please contact us and let us know. We will always do our very best to resolve problems.