Delivery & Returns


eBooks / Software / Unlock Code Delivery
All eBooks and software unlock codes are instantly downloadable once the shopping cart processes your payment. Clickable download hot links show on invoices and/or in My Account>Downloadable Products, each active 5 times and within 30 days.

Physical Goods Postage & Handling
Delivery charge for physical goods is calculated at checkout. Currently we do not send physical goods to destinations outside of Australia.


If you are unhappy with any purchase, please let us know immediately and we will do our best to resolve any issue. We want all our customers to be pleased with every purchase and happy with our service because we value your business and we will work with you to find a solution.

You can return items under our general guarantee if in original condition and within a 7 day decision period for a credit covering the product cost (excluding postage & handling, fees and surcharges). Made-to-order items are not refundable.

Software and ebooks cannot be refunded once download link supplied or received/opened.

If you think we have got something wrong, please contact us and let us know. We will always do our very best to resolve problems.