Postage & Handling
Most software download deliveries are processed manually. We try and process download orders same business day but please allow up to 24 hours.
All physical parcel deliveries go via Australia Post, charged according to flat-rates for physical goods up to 20kg based on your total order $ value to anywhere in Australia. If near/over 20kg (actual or cubic weight), more than one parcel required or for very remote destinations, multiple flat-rate charges may apply. Please allow between 2 to 7 business days to reach destinations across Australia. Contact us if you need Express Post but please be aware that it comes at a higher cost in line with Australia Post's charges, handling added and delivery times ultimately depend on your location which may take more than one business day.
Postage and Handling - Based on Order Value
Under AU$20 - $15.41 ex GST / $16.95 inc GST anywhere in Australia*
AU$20-$100.00 - $19.95 ex GST / $21.95 inc GST anywhere in Australia*
Over AU$100 - $24.50 ex GST / $26.95 inc GST anywhere in Australia*
*If near/over 20kg (actual or cubic weight), more than one parcel required or for remote destinations, multiple base charges may apply.
We currently do not send physical goods to overseas destinations outside of Australia.
eBook and Software Delivery Options
During the checkout process, free download is provided via a download link emailed to you after your order has been processed or you can add the separate USB product if you wish to have physical delivery on a USB flash card. If your order consists of a large number of ebooks, a USB is best added. Most eBooks and software are manually processed, digitally stamped and encoded with your registered details as per our Terms of Use. Please allow up to 24 hours for your order to be processed and download link provided.
Most of our ebooks are approximately 5 to 30MB so they can not be emailed. If individual/single teacher registration ordered with other ebooks, without further instructions, it will be deemed all ebooks purchased are to be registered/stamped to the individual teacher. If whole school registration is ordered with other ebooks, without further instructions, it will be deemed all ebooks purchased are to be registered/stamped with the school site name. Any flash media supplied is Windows formatted.
Please ensure you keep a back-up copy of your software. We provide free 30 day hosting so customers can download their purchased ebook and/or software files. Once a 30 day hosted download link expires, the download file is removed from our server and the file is no longer available. Please ensure you keep a back-up copy of your software.
Software and ebooks cannot be refunded once a download link, USB or unlock codes supplied.
Returns
If you are unhappy with any purchase, please let us know immediately and we will do our best to resolve any issue. We want all our customers to be pleased with every purchase and happy with our service because we value your business. If any problem is our fault, we will work with you to find a solution.
You can return items under our general guarantee if in original condition and within a 7 day decision period for a credit covering the product cost (excluding postage & handling, fees and surcharges). Made-to-order items are not refundable.
Delivery/postage, handling and other surcharges are not refundable. Free gifts are provided only when a sale meets a minimum value.
Software and ebooks cannot be refunded once download link supplied or received/opened.
If you think we have got something wrong, please contact us and let us know. We will always do our very best to resolve problems.